Terms of service: plain language, like everything else here
The honest fine print.
What CiteGraph is
CiteGraph measures how AI assistants answer buyers’ questions about your category: which products they name and which pages they cite. You give us a domain; we read that site, write the questions buyers ask, put them to AI engines through their official APIs, and report what came back, plus suggested plays to improve it. Numbers are sampled rates with printed margins. AI answers vary run to run, so we can’t promise what an engine will say. What we do promise is the 120-day guarantee below: if it doesn’t happen, you get your money back.
Accounts and plans
You need an account to run a scan. A paid plan is charged at its monthly price when you start it at Stripe Checkout, then billed monthly through Stripe. Plans renew automatically and can be cancelled at any time from Billing: cancellation stops the next renewal; we don’t refund the current month because every scan spends real API money the moment it runs. The exception is the 120-day guarantee below. The plans on sale are ChatGPT Only, Starter and Growth: ChatGPT Only asks ChatGPT alone, and Starter and Growth ask ChatGPT, Claude, Gemini and Perplexity. Plan limits (projects, questions, the assistants asked, scan cadence) are listed on the pricing page and enforced by our servers.
The 120-day guarantee
If no AI assistant names your product within 120 days of your first payment, we refund every subscription payment you made in those 120 days. It applies when all of these are true:
- You are on a paid plan billed through Stripe. The 120 days start on the date of your first payment for the plan.
- The subscription stays active through day 120. Cancelling, or letting it lapse, before then ends the guarantee.
- Weekly scans stay switched on for your projects, so the engines keep being asked.
- At least three pages CiteGraph wrote for you are published on your site and marked published in the app with their live link.
“Named” means at least one CiteGraph scan of your project’s domain, run during those 120 days, shows ChatGPT, Claude, Gemini or Perplexity naming your product in an answer to one of the tracked buyer questions. On ChatGPT Only it means ChatGPT naming your product, since ChatGPT is the only assistant that plan asks. Your scan history is the record, and every answer in it can be read in full.
Claim from the Billing page between day 120 and day 150. We check the record and refund to the original payment method within 10 business days, and the subscription ends. One guarantee per customer. It doesn’t cover pay-per-scan purchases or complimentary plans, and it is in addition to any rights you have under consumer law.
Autopilot and changes to your site
Autopilot is off until you turn it on. When you connect a repository and turn it on, you authorise CiteGraph to write posts for your site and commit them to that repository, as pull requests or directly, in the way you chose. It only adds its own pages, their images, a blog index and a sitemap inside the folder you named; it never edits or deletes your other files. Every change is listed in the app and can be reverted there, and you can disconnect the repository at any time, which deletes the stored access token. Posts are written from your own site and quoted public sources and checked before they go out, but you remain responsible for what is published on your site, so use ask-first mode if you want to read each one. We never post on your behalf anywhere except the site you connected.
Your data, your dossier
Scan results for your project are private to your account unless you share the public report link. You can delete a project, or your account, and ask us to remove any published report: we take it down, we don’t argue about it. Reports only contain information derived from public web pages and engine responses.
Leaderboards
Category leaderboards are public and free. Positions are measured from engine answers and cannot be bought, boosted or edited, by anyone, including us. If you believe an entry is wrong (misattributed product, wrong domain), email us and we’ll check the raw answers.
Acceptable use
Don’t scrape, resell or reverse-engineer the service, run it against sites you have no business reason to analyse, or use our outputs to deceive AI systems or people. Drafts we generate are suggestions; you are responsible for anything you publish, and for keeping it truthful.
Service, warranty, liability
Apart from the 120-day guarantee, the service is provided as-is with no warranty and no uptime promise. Engine behaviour changes without notice and so can our results. To the extent the law allows, our total liability is limited to the amount you paid us in the three months before the claim.
Changes
We may update these terms; material changes are announced in the app or by email before they apply. Continuing to use CiteGraph after that means you accept them.
Contact
Questions about these terms: info@citegraph.app.